At PrigoShop, we want our customers to have a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, we will work with you to resolve the issue according to the conditions below.

1. Order Cancellation

Customers may request to cancel an order before it has been shipped.

To request cancellation, please contact PrigoShop as soon as possible with your order details.

Once an order has been dispatched, cancellation may no longer be possible.

PrigoShop may also cancel an order if:

• The product is unavailable.
• The provided customer information is incorrect or incomplete.
• The order cannot be verified.
• There is suspected fraudulent or abusive activity.
• A technical or pricing error has occurred.
• Delivery to the provided address is not possible.

2. Return Eligibility

A product may be eligible for return or replacement if:

• You received the wrong product.
• The product is damaged upon delivery.
• The product has a manufacturing defect.
• The product is significantly different from the product description.

To be eligible, the product should generally be unused and in its original condition and packaging, unless the issue itself prevents this.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

3. Return Request Period

Customers should contact PrigoShop within 48 hours of receiving the order if there is a problem with the product.

Please provide:

• Order number
• Customer name
• Phone number
• Description of the issue
• Clear photos or videos showing the problem, when applicable

Our team may review the information before approving a return or replacement.

4. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us as soon as possible.

After verification, PrigoShop may offer one of the following solutions:

• Product replacement
• Exchange for an eligible product
• Refund, where applicable

The final resolution will depend on the nature of the issue and product availability.

5. Change of Mind

Returns due to simply changing your mind, ordering the wrong size, or no longer wanting the product may not be accepted unless specifically stated for that product.

Customers are encouraged to carefully review product details, sizes, colors, specifications, and other information before placing an order.

6. Refund Policy

If a refund is approved, the refund amount and method will depend on the circumstances of the order.

Refunds may be considered when:

• The received product is confirmed to be defective and cannot be replaced.
• The wrong product was delivered and replacement is unavailable.
• The ordered product becomes unavailable after payment.
• PrigoShop approves a refund for another valid reason.

Refund processing time may vary depending on the payment method and financial service provider.

7. Cash on Delivery Orders

For Cash on Delivery orders, no payment is collected until the order is delivered.

If an eligible issue is identified after delivery, customers should contact PrigoShop according to the return policy above.

8. Return Shipping

If the return is due to an error on the part of PrigoShop, such as sending the wrong product or a confirmed damaged product, PrigoShop may arrange or cover the applicable return delivery cost.

If the return is requested for a reason that is not covered by our return policy, the customer may be responsible for applicable delivery or return costs.

9. Product Condition

Returned products may be rejected if they show signs of:

• Unreasonable use
• Damage caused by the customer
• Missing parts or accessories
• Missing original packaging where required
• Alteration or modification
• Intentional damage

Products should be returned in the condition required by the applicable return instructions.

10. Refund Exclusions

Refunds may not be provided for:

• Products damaged after delivery due to customer misuse.
• Products that have been altered or modified.
• Products returned without following the required procedure.
• Products outside the applicable return period.
• Situations specifically excluded by the product’s individual return policy.

11. Promotional & Discounted Products

Products purchased under special promotions, discounts, bundles, or clearance offers may have different return or refund conditions.

Please check the product-specific terms where applicable.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact PrigoShop through our available customer support channels.

Please include your:

Order Number:
Name:
Phone Number:
Reason for Request:
Photos/Videos (if applicable):

Our support team will review your request and provide the next steps.

13. Inspection & Approval

All return, replacement, and refund requests may be subject to verification.

PrigoShop reserves the right to inspect the product and determine whether the request meets the applicable policy requirements.

Approval of a return does not automatically guarantee a full refund.

14. Policy Changes

PrigoShop reserves the right to update or modify this Return, Refund & Cancellation Policy when necessary.

Any changes will be published on this page and will become effective from the date of publication.

15. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact PrigoShop using the contact information available on our website.

Thank You for Shopping with PrigoShop

We appreciate your trust and are committed to providing a fair, convenient, and customer-friendly shopping experience.